Frequently Asked Questions
Discover everything you need to know about our luxury collections and client services.
What is the commitment to sustainability in your collections?
Gabriela Hearst is dedicated to uncompromising luxury through sustainable practices, utilizing plastic-free packaging, deadstock fabrics, and eco-conscious materials like recycled cashmere and linen.
How do I care for my Gabriela Hearst knitwear and leather goods?
To preserve the longevity of your pieces, we recommend professional dry cleaning for knitwear and storing leather goods in their provided dust bags away from direct sunlight and moisture.
What are your global shipping policies?
We offer worldwide shipping via premium carriers. Delivery times vary by region, and all orders are shipped in our signature eco-friendly, compostable packaging.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain bespoke or final sale items may not be eligible for return.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.